The insurance industry needs insurance agents who are highly skilled professionals who can assist businesses and individuals in protecting themselves against significant short-term and long-term financial risks and to deal with the many challenges that face the insurance industry daily. BSI provides various learning programmes that can equip businesses and individuals with the skills necessary to meet these challenges, and to succeed within the insurance industry – these include understanding the legal and ethical framework within which the industry operates, compliance, different types of insurance products and services, managing financial and personal risks and customer care and service to name a few.